Privacy Policy Overview

Calivon takes your privacy seriously and outlines how your personal data is collected, used, and protected under Malaysian law. Please read this notice to understand your data rights and choices.

Information We Collect

We collect only what is required to provide and improve our cleaning services and to communicate with you.

• Basic identifiers such as your name, phone number, and address provided when booking or contacting us.
• Details about your service preferences and location, so we can customize and deliver your cleaning plan efficiently.
• Feedback, reviews, or questions shared through our website or service channels.
• Technical data like device type, IP address, browser, and usage for security and analytics.

How We Use Your Data

Data collected helps us deliver, personalize, and continuously improve your experience with Calivon.

• Fulfil bookings and provide requested services at your address or workplace.
• Update you about scheduling, service changes, or new offerings based on your interests.
• Understand service trends and improve our cleaning routines for quality and efficiency.
• Ensure account and site security for all users, including fraud detection and technical support.

Legal Basis for Processing

We process your personal information based on your consent, legal requirements, or legitimate interest.

When you use our services or contact us, we request your consent to use data necessary for fulfilling bookings, responding to inquiries, or legal obligations. You may withdraw consent or request access to your personal information at any time.

Sharing Your Data

Data may be shared with trusted third parties only when essential for service delivery or legal compliance.

• Sharing with cleaning staff and partners strictly for arranging and fulfilling your requested service.
• Disclosure to regulatory bodies or authorities where required by Malaysian law.
• Third-party IT or analytics providers for improved website and service management, never for marketing without your consent.

Data Security

We use administrative, technical, and physical safeguards to protect your data. Personal information is stored securely and only accessible to authorized staff or service partners. Despite all precautions, no transmission can be completely risk-free—so always use secure channels when sharing sensitive details with us.

Your Rights

You have choices regarding your personal data collected by Calivon.

• You may access and correct personal data shared with us at any time.
• You may withdraw consent for processing, but this may affect our ability to deliver services.
• You can request data deletion once service or relationship has ended, subject to legal requirements.
• You may lodge complaints with relevant regulators if you believe your data rights have been infringed.

Cookie Usage

We use cookies to enable website functionality, analyze service usage, and remember preferences. See our Cookie Policy for more.

Cookie Policy Cookie Policy

Contact Us

Questions or privacy concerns? Get in touch. We handle all privacy requests promptly and fairly.

Policy Changes Notice

Calivon may change this Privacy Policy to reflect legal or operational changes. Updates will be posted here and become effective immediately once published.